Quotation Collection

Goodwill means that you wish someone well without necessarily knowing how they're feeling. Empathy means that you understand what they feel; perhaps you've had a similar experience in the past. Compassion is empathy plus goodwill: you understand how they feel, and you wish them well. Olivia Fox Cabane

• compassion
• empathy

Don't measure busywork. Don't measure activity. Measure accomplishment. It doesn't matter what people do as much as it matters what they get done. Larry Winget

• management
• results
• accomplishment

This is the source.

Never forget that absolutely everything you do is for your customers. Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers. Derek Sivers

• business

This is the source.

Most of our obstacles would melt away if, instead of cowering before them, we should make up our minds to walk boldly through them. Orison Marden

• fear