The words 'It must have been' are magical words that say to the other, "I understand how it was." Gerry Spence

• empathy

How far you go in life depends on you being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and the strong. Because someday in life you will have been all of these. George Washington Carver

• empathy

Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives. Stephen Covey

• people skills
• listening
• empathy

This is the source.

Empathy takes time, and efficiency is for things, not people. Stephen Covey

• relationships
• time management
• people skills
• empathy

If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from his angle as well as your own. Henry Ford

• success
• empathy
• listening

The real beginning of influence comes as others sense you are being influenced by them - when they feel understood by you - that you have listened deeply and sincerely, and that you are open. Stephen Covey

• people skills
• listening
• influence
• empathy

This is the source.

Until we take how we see ourselves (and how we see others) into account, we will be unable to understand how others see and feel about themselves and their world. Unaware, we will project our intentions on their behavior and call ourselves objective. Stephen Covey

• relationships
• empathy

This is the source.

Seek first to understand, then to be understood. Stephen Covey

• people skills
• empathy

This is the source.

Goodwill means that you wish someone well without necessarily knowing how they're feeling. Empathy means that you understand what they feel; perhaps you've had a similar experience in the past. Compassion is empathy plus goodwill: you understand how they feel, and you wish them well. Olivia Fox Cabane

• compassion
• empathy